If you're between sizes we always recommend sizing up for those growing feet!
 |
|||||
|---|---|---|---|---|---|
| T4 | 4 | 19 | 3 | 12 | 12-18M |
| T5 | 5 | 20 | 4 | 12.5 | 12-18M |
| T6 | 6 | 22 | 5 | 13 | 18M-2.5Y |
| T7 | 7 | 23 | 6 | 14 | 18M-2.5Y |
| T8 | 8 | 24 | 7 | 15 | 2-3Y |
| T9 | 9 | 25 | 8 | 16 | 3-4Y |
| T10 | 10 | 27 | 9 | 17 | 4-5Y |
| T11 | 11 | 28.5 | 10 | 17.5 | 5-6Y |
| T12 | 12 | 30 | 11 | 18.5 | 6-7Y |
| T13 | 13 | 31.5 | 12 | 19.5 | 6-7Y |
Unsure about sizing? Ask our Size Finder Chat for help — it takes 10 seconds. If it’s not quite right, exchanges are easy and free.
How to Measure Your Child’s Foot
You’ll need: A wall, a piece of paper, a pen — and a tiny wiggly human.
1. Set up: Place the paper flat on the floor with one edge touching the wall.
2. Heel to wall: Have your child stand on the paper with their heel gently touching the wall, feet flat and standing straight.
3. Mark the longest toe: Find the longest toe (it’s not always the big one). Make a small mark at the very tip.
4. Measure: Measure from the wall edge (heel position) to the mark in centimetres (cm). That number is your child’s true foot length. Enter this number in cm (e.g., 14.2 cm) in our Size Finder Chat and we’ll recommend the right size instantly.
Helpful Tips
- Measure both feet — use the longer one.
- Measure in the afternoon (feet expand slightly during the day).
- Round to one decimal place.
Customer Care
At Simples, our commitment to your satisfaction is what drives us. We’re here to ensure that shopping with us is smooth, secure, and – most importantly – enjoyable. Our goal is to be with you every step of the way – from selecting the perfect pair of shoes to answering any questions you may have post-purchase.
How to Reach Us
We offer support across multiple channels to ensure you can reach us in the way that’s easiest for you.
By Email or WhatsApp
Reach us at careteam@hellosimples.com, or WhatsApp +61 481 744 471, and we'll get back to you within 6 hours, Monday to Sunday (Sydney time).
Self-Help Resources
Explore our helpful Resources for answers to frequently asked questions including sizing, product care, and shipping information. Our easy-to-navigate guides and FAQs are here to help whenever you need them.
Returns & Refunds
If you’re not completely satisfied with your purchase head to our Returns Policy to start a return, or reach out to us at careteam@hellosimples.com.
Feedback
We’re constantly improving and your feedback helps us do just that. After your purchase, keep an eye out for a quick survey from us – we’d love to hear about your experience.
Shipping & Handling
Thank you for shopping with us! We strive to provide you with a seamless shopping experience, including timely and affordable shipping options.
Below is our shipping policy, including estimated delivery times, costs, and regional availability for orders shipped from our Australian warehouse.
We currently deliver to Australian addresses only. Standard orders are processed within 1-2 business days.
Domestic Shipping (Australia)
- Standard: First order free otherwise a flat fee of AUD $5. Delivery Time: 2-3 business days.
- Priority: For orders made before 2pm, Sydney time. Delivery time: Next business day. Note: Australia Post processes orders made on Friday on Monday.
- Free delivery: All orders over $75 receive complementary free standard delivery nation-wide.
- We currently only ship domestically, Australia-wide.
Select international shipping available
We’re working hard behind the scenes to bring Simples to more families around the world.
If you’re outside Australia and eager to get your hands on a pair, stay tuned—big things are coming soon. Want to be the first to know when we launch in your region?
Sign up for updates here!
Additional Information
- Order Processing: Orders are processed within 1-2 business days.
- Tracking: All orders will include a tracking number once shipped.
- We ship using POLLAST!C satchels — made from certified recycled ocean-bound plastic.
For any questions regarding your order or shipping options, please contact us at careteam@hellosimples.com. We’re here to help!
Returns Policy
Our Happiness Guarantee
We want you to love your Simples. If something’s not quite right, we’ll make it right—no fuss.
Easy free exchanges
We want choosing Simples to feel easy and stress-free.
If you change your mind for any reason within 14 days of delivery, we’re happy to help with a free exchange.
How it works
- You can exchange your sandals for a different size or colour
- We’ll email you a pre-paid return label (on us)
- Once your return is on its way, we’ll send you a new pair at no extra cost
What we ask
- Items must be unworn, in original condition, and in the original packaging
- Exchanges must be requested within 14 days of delivery
What’s included
- Free return shipping
- Free shipping on your replacement pair
- Friendly support every step of the way
How to start an exchange
Just email us at careteam@hellosimples.com with your order number, and our Care Team will take care of the rest.
A small note
At the moment, our largest size is T9. If we’re unable to exchange to a larger size, we’ll always work with you to find the fairest solution — including refunds or future discounts. If you change your mind within 14 days of purchase, you’re welcome to return your shoes for a refund or exchange.
A Few Extra Things to Know
Sale Items
All sale or discounted items are final sale and can’t be returned or exchanged, so please choose carefully.
Still Have Questions?
Email us anytime at careteam@hellosimples.com and our team will be happy to assist.
Made with Care, from the Inside Out
At Simples, how our shoes are made matters just as much as how they feel. We proudly partner with a mid-sized, female-led factory in Vietnam that shares our commitment to ethical manufacturing and respect—for people and for the planet. To keep ourselves accountable, our factory partner undergoes the Intertek Workplace Conditions Assessment (WCA)—a globally recognised audit of working conditions. With a score of 85+ out of 100, they exceed international benchmarks across key areas like fair wages, working hours, health and safety, and labour practices. But for us, it’s about more than just passing a test.
Ethical manufacturing is about creating opportunity, fostering dignity at work, and building a better future for the families behind every pair of Simples. It’s not just something we check off—it’s a core part of who we are.
